BRI External Perception Monitoring
Dashboard Overview
360° view of BRI's external perception health — June 9, 2026
Executive Summary
BRImo app stability remains the primary reputation risk, dragging social media and app store sentiment down. Crisis team managing data breach rumor — declining but needs OJK confirmation. News coverage stable with KUR narrative requiring proactive response. BCA widening app quality gap. Executive compensation topic emerging. Priority: app stability hotfix + crisis closure.
Social Media Sentiment
62.1% positive
48,392 mentions
↑ -2.3% negative from last week
News Coverage
724 positive
1,247 total articles
→ 14.9% negative
App Store Rating
4.2
15,233 reviews
↓ -1.2 from last month
Active Crisis Threats
2
4 potential threats
↓ Overall: Elevated
Regulatory Compliance
87/100
OJK, BI, PPATK
↑ +2 from last month
Share of Voice
28.5%
vs BCA 32.1%, Mandiri 22.8%
→ Position #2
Executive Sentiment
64.2%
1,842 mentions
↓ -2.8% from last month
Risk Level by Report
Top Priority Actions
- 1
Release BRImo v12.4.3 hotfix
Login + crash fix — Digital Banking
- 2
Close data breach rumor
Get OJK public confirmation — Corporate Comms
- 3
KUR narrative counter
Publish success metrics + editor briefing — Micro Banking
- 4
Bloomberg exec compensation prep
Peer benchmarking report — IR + Legal
- 5
POJK compliance gap analysis
Digital lending disclosure — Legal & Compliance
Monitoring Lines
Social Media Sentiment
5 platforms, real-time
News & Media Intelligence
100+ outlets tracked
App Store & Digital Voice
15,233+ reviews/year
Crisis & Viral Detection
24/7 monitoring
Regulatory Perception
OJK, BI, PPATK
Competitor Intelligence
4 peer banks
Executive Reputation
5 platforms + 100+ outlets